CSE Support & Ticketing Directory
Please review the categories below before submitting a request to ensure your ticket is routed to the correct CSE support team. Sending requests to the appropriate channel helps us respond faster and more efficiently.
Graduate Student Support
Use this for:
- Graduate advising questions
- Add / drop courses
- Document signatures
- Graduate assistantship issues
Online Program Support
Use this for:
- Online program advising
- Add / drop courses
- General online program questions
Graduate Admissions
Use this for:
- Application status inquiries
- Master’s / PhD program requirements
- General graduate admissions questions
Faculty & Graduate Assistant (GA) Support
Use this for:
- GA funding updates
- GA-related questions or requests
Undergraduate Student Support
Use this for:
- Course overrides / Permission of Department (POD) courses
- Advising issues (e.g., flag lifting)
- Undergraduate document signatures
Peer Advising
Use this for:
- FAQs (General Education, technical electives, etc.)
- Schedule planning advice
IT & Technical Support
Use this for:
All IT requests, including:
- Account access
- Lab computers
- Software issues
- Hardware or network problems